Configuration Management

Configuration Management

• Objective of case study Configuration Management is to develop CMDB that serves IT support organization, including network service support in the best possible way 
• Every infrastructure component should be linked to a larger system providing a meaning for the existence of the individual component. Systems should be linked to services that they provide for end users
• Choosing the right level of detail for Configuration Items (CIs) is a matter of achieving a balance between information availability, the right level of control, and the resources needed to support it 

Change Management

Change Management (Change Manager)

• Changes are requested and handled as Request for Change (R f C) tickets

• A change is requested.

• The request for change is reviewed and if deemed necessary processed further.

• The change is assessed and categorized based on the impact and urgency.

• The change is authorized.

• The change implementation is planned.

• The change is implemented (ITIL Release Management deals more with the testing and releasing changes into IT production environment).

• After the change is implemented it is reviewed for success and further improvement.

ITIL Current Adaptation

IT Infrastructure Library (ITIL)

• To construct Network Infrastructure Management processes for a global corporation using ITIL best practice guidance as a background.
• To construct and describe Change Management process ·to enable common and consistent way of managing changes in the network infrastructure.
• To construct and describe the Configuration Management process and CMDB so that information about network infrastructure is globally accessible,relationships between infrastructure items are known and the information about the infrastructure is kept up-to-date.

ITIL Change Management 

A study by Gartner consulting states that an average of 80 percent of mission-critical application service downtime is directly caused by people or process failures "unmanaged changes”.

Change Management ensures that standardized methods and procedures are used for efficient and prompt handling of all changes to minimize the impact of change-related incidents upon service quality

Network Infrastructure Management

Network Infrastructure Management

• Network Infrastructure Management is part of network service management
• Managing network infrastructure means managing the network devices and the network connections
• For efficient Network Infrastructure Management devices and connections have to be documented to ensure information availability
• If problems arise in the information network, network administrators should be able to find respective network devices rapidly to take needed action

IT Infrastructure Library (ITIL)

ITIL  Infrastructure Library (ITIL)

ITIL, formerly known as the Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form known as ITIL 2011 edition

ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

Since July 2013, ITIL has been owned by AXELOS Ltd, a joint venture between HM Cabinet Office and Capita Plc.

IT Service Support Management Tools

IT Service Support Management Tools (ITSSM Tools)

 " ITSSM Tools offer tightly integrated processes and functions that correlate with the activities of the broader IT support organization. ITSSM tools can leverage a business view of IT services, enabling the IT support organization to better prioritize and quickly resolve or escalate issues and problems, and improve root cause isolation. " - Gartner 

Hazrat Ali (p.b.u.h) : Amir Al Momenin

Hazrat Ali (p.b.u.h):

“ Live amongst people in such a manner that if you die they weep over you and 
if you are alive they crave for your company”

- His agnomen: Amir Al Momenin (The believers’ prince) (as)

- His title’s: Abul- Hassan, Abul- Hassanain, Abus- sibtain, Abu- turaab.

- His father’s name: Abu talib (the prophet’s uncle), Abd Munaf the son of abdilmuttalib.

- His mother’s name: Fatima, the daughter of Assad.

- His birth day: He (as) was born on Friday, the thirteenth of rajab month.

- His birth place: He (as) was born in the house of God “El- Kaabal - Musharrafa” the exalted Kaba.

- His birth year: He (as) was born in the thirteenth year after the elephant’s year.

- His decease day: He (as) died on Thursday night the twenty- first of ramadaan month.

- His deceased year: He (as) died in the fourteen A.H.

- His age: He (as) was sixty-three years old.

- His death reason: He (As) was killed by the sword of muljim’s son (la) during his prayer in Kufa mosque.

- His cemetery: He (as) is burried in Najaf ashraf.