IT Infrastructure Library (ITIL)
- To construct Network Infrastructure Management processes for a global corporation using ITIL best practice guidance as a background.
- To construct and describe Change Management process ·to enable common and consistent way of managing changes in the network infrastructure.
- To construct and describe the Configuration Management process and CMDB so that information about network infrastructure is globally accessible,relationships between infrastructure items are known and the information about the infrastructure is kept up-to-date.
ITIL Change Management
Change Management ensures that standardized methods and procedures are used for efficient and prompt handling of all changes to minimize the impact of change-related incidents upon service quality

